Quality Assurance

Planning procedures and control of operations are the foundation of 1st Compucare Ltd's specialist field of service.

1st Compucare are dedicated to providing an excellent quality service to our clients, having first achieved ISO accreditation in 1987 (ISO 9001:1987). Since then we have progressed to the current standard ISO 9001:2008

ISO 9001: 2008 is an international standard, which certifies a high quality standard of reliability and organisation of the company's management. 

Our quality management system covers our full scope of service from recruitment to completion thus ensuring our clients total satisfaction.
 
Our quality manual is available on request, and this covers all aspects of procedures as set out below:
 
  • Personnel selection procedure
  • Training procedures
  • Health & safety
  • COSHH
  • Continued improvement reporting
  • Non conformance reporting
  • After care reporting
quality assurance
Personnel Training and Selection

Our technicians are fully trained in-house and receive frequent refresher training courses thereafter. All employees are routinely checked by "Disclosure Scotland"  to meet with today's high security demands, giving you, our clients the assurance and confidence that they can work in any high security environment.

All services are fully supervised: the company employs engineers, cleaning technicians, contract controllers, and supervisors in addition to its operational directors and management staff.

The 1st Compucare Ltd team are committed to providing an excellent quality service in a controlled and diligent manner to all clients within its specialist field of service.


Inventory Registration

As many companies do not hold an accurate record of their IT assets, it has become part of our standard procedure, in conjunction with our services, to provide a full register of all your IT equipment, giving each client the benefit of knowing what equipment you have and its location.


Maintenance Guarantee

Established in 1980, we are justly proud of our company's reputation and achievements in attaining and maintaining our Operational Excellence, if for any reason you are not satisfied with the service received, report it within 48 hours, and we will rectify your complaint at no extra cost. Such is our commitment to you and the service we provide.